GEOD SHIPPING & DELIVERY POLICY

Effective Date: 3rd May 2026

This Shipping & Delivery Policy governs all deliveries made through GEOD (Get Everything On Discount), operated by Vidisha Global Enterprises.

GEOD connects customers with nearby local merchants and facilitates delivery through merchants, delivery partners, and third-party logistics providers.

1. Delivery Coverage Area

GEOD currently provides delivery services only in selected serviceable locations.

Delivery availability depends upon:

Customer location
Merchant location
Product availability
Delivery partner availability

GEOD reserves the right to expand, restrict, or modify service areas without prior notice.

2. Delivery Models

Orders may be delivered through:

Merchant Delivery

The merchant may use its own delivery personnel.

GEOD Delivery Partner

GEOD may assign a delivery partner.

Third-Party Logistics Provider

GEOD may engage external logistics partners whenever required.

3. Delivery Charges

Delivery charges may vary based on:

Distance
Order value
Product category
Delivery priority
Promotional campaigns

Delivery charges shall be displayed before checkout.

4. Estimated Delivery Time

Typical delivery timelines:

Category	Estimated Delivery
Grocery	Same day or within 24 hrs or as scheduled by customer
Household Items	Depends on distance or as scheduled by customer
Fashion	Depends on distance or as scheduled by customer
Electronics	Depends on distance or as scheduled by customer
Restaurant	Same day or as scheduled by customer

Actual delivery time may vary depending upon operational conditions.

5. Multiple Merchant Orders

A customer may order products from multiple merchants in a single transaction.

In such cases:

Deliveries may arrive separately.
Delivery charges may vary.
Delivery timelines may differ.

GEOD will make reasonable efforts to optimize delivery efficiency.

6. Order Tracking

Where available, customers may track orders through:

Website
Mobile Application
SMS Notifications
WhatsApp Notifications

Tracking availability may vary by delivery mode.

7. Customer Responsibilities

The customer shall:

Provide accurate delivery details.
Be available to receive the order.
Cooperate during delivery.
Verify products during Open Box Delivery (where applicable).

Incorrect addresses may result in delivery delays or cancellation.

8. Failed Delivery Attempts

Delivery may fail due to:

Customer unavailable
Incorrect address
Invalid contact number
Restricted access location

After reasonable delivery attempts:

Order may be returned.
Additional delivery charges may apply.
Cancellation may occur.

9. Open Box Delivery

Eligible products may be delivered through Open Box Delivery.

Customers may inspect:

Product condition
Quantity
Visible damage

before accepting delivery.

Acceptance shall constitute successful delivery.

Detailed provisions are available in the GEOD Open Box Delivery Policy.

10. Delivery Delays

Delivery may be delayed due to:

Weather conditions
Traffic conditions
Public holidays
Local restrictions
Natural disasters
Technical issues

GEOD shall not be liable for delays caused by circumstances beyond reasonable control.

11. Damaged Packages

If a package appears:

Opened
Torn
Damaged

Customers should:

Report immediately.
Use Open Box Delivery inspection.
Contact support within 24 hours.

Supporting photographs may be requested.

12. Delivery Verification

GEOD may use:

OTP Verification
Signature Confirmation
Photo Confirmation
Digital Proof of Delivery

to confirm successful delivery.

13. Contactless Delivery

Where available, customers may choose contactless delivery.

In such cases:

Delivery may be left at a designated location.
Proof of delivery may be recorded.

The customer assumes responsibility once delivery is completed as instructed.

14. Refusal of Delivery

Customers may refuse delivery if:

Wrong product is delivered.
Product is visibly damaged.
Product quantity is incorrect.

Refusal requests may be reviewed before approval.

15. High-Value Orders

For certain high-value products, GEOD may require:

OTP verification
Identity verification
Additional delivery confirmation

to ensure transaction security.

16. Merchant Responsibility

Merchants must:

Prepare products promptly.
Pack products securely.
Provide correct order items.
Maintain inventory accuracy.

Repeated delivery failures may result in penalties or suspension.

17. Delivery Partner Responsibility

Delivery partners must:

Maintain professional conduct.
Deliver orders safely.
Follow assigned routes.
Verify successful delivery.

Misconduct may result in immediate termination from the platform.

18. Limitation of Liability

GEOD shall not be liable for:

Delays beyond reasonable control.
Incorrect addresses provided by customers.
Failed delivery attempts.
Losses arising from customer unavailability.

19. Policy Updates

GEOD reserves the right to modify this Policy at any time.

Updated versions shall be published on the GEOD platform.