GEOD SELLER CODE OF CONDUCT

Effective Date: 3rd May 2026

All sellers on GEOD must maintain high standards of professionalism, integrity, transparency, and customer service.

By selling on GEOD (Get Everything On Discount), operated by Vidisha Global Enterprises, the Seller agrees to follow this Code of Conduct along with GEOD Terms & Conditions and applicable laws.

1. Honest Business Practices

Sellers must:

Provide accurate information.
Maintain transparent pricing.
Avoid misleading advertisements.
Provide genuine product details to customers.

2. Genuine Products Only

Sellers shall:

Sell authentic and legally sourced products.
Maintain proof of purchase where applicable.
Avoid counterfeit or unauthorized products.
Ensure products comply with applicable regulations.

3. Accurate Product Listings

Product listings must include:

Correct product name.
Accurate product images.
Proper specifications and descriptions.
Actual pricing information.
Correct availability status.

4. Inventory Management

Sellers must:

Update stock availability regularly.
Avoid accepting orders for unavailable products.
Maintain accurate inventory records.
Reduce unnecessary cancellations caused by stock issues.

5. Fair Pricing

Sellers shall not:

Manipulate prices unfairly.
Create fake discounts.
Mislead customers regarding savings.
Display incorrect MRP or pricing information.

6. Timely Order Processing

Sellers must:

Accept or reject orders promptly.
Prepare products within committed timelines.
Pack products carefully.
Hand over orders on time.

7. Customer Respect

Sellers shall:

Treat customers respectfully.
Avoid abusive or inappropriate behavior.
Respond professionally to customer concerns.
Maintain good customer service standards.

8. Cooperation in Returns & Refunds

Sellers must cooperate with:

Return requests.
Refund investigations.
Replacement requests.
Customer complaint resolution.

9. Compliance with Laws

Sellers shall comply with:

GST regulations.
Consumer Protection Laws.
Product-specific regulations.
Local business regulations.
Applicable government guidelines.

10. Prohibited Conduct

Sellers shall not:

Generate fake orders.
Manipulate customer reviews or ratings.
Create fake seller or customer accounts.
Abuse promotional offers.
Misrepresent products.
Engage in fraudulent activities.

11. Performance Monitoring

GEOD may monitor:

Order cancellation rate.
Customer complaint rate.
Return rate.
Delivery performance.
Customer satisfaction levels.
Product quality ratings.

12. Penalties

Violation of this Seller Code of Conduct may result in corrective action.

First Violation

Warning may be issued.

Repeated Violations

Temporary suspension of seller account.
Restriction of selling privileges.

Serious Violations

Permanent removal from GEOD platform.
Legal action where applicable.

13. Seller Responsibility

The Seller remains responsible for maintaining ethical business practices, customer satisfaction, product quality, and compliance with all applicable laws.