GEOD REFUND, RETURN & CANCELLATION POLICY
This Refund, Return & Cancellation Policy governs all orders placed through GEOD (Get Everything On Discount).
GEOD acts as a marketplace connecting customers with nearby merchants. Return, replacement, refund, and cancellation requests shall be processed according to the terms below.
1. Order Cancellation Policy
A. Customer Cancellation
Customers may cancel an order under the following conditions:
Before Merchant Acceptance
- Full refund will be initiated.
- No cancellation charges.
After Merchant Acceptance but Before Dispatch
- Cancellation may be permitted depending on merchant approval.
- Cancellation charges may apply.
After Dispatch
- Cancellation is generally not permitted.
B. Merchant Cancellation
A merchant may cancel an order due to:
- Product out of stock
- Pricing error
- Technical issue
- Serviceability issue
In such cases:
- Customer will receive a full refund.
- Refund shall be processed within 5–7 business days.
C. GEOD Cancellation
GEOD reserves the right to cancel orders in cases involving:
- Fraudulent activity
- Duplicate orders
- Technical errors
- Pricing mistakes
- Violation of Terms & Conditions
A full refund shall be initiated where applicable.
2. Return Eligibility
Products may be eligible for return only if:
- Wrong product delivered
- Damaged product delivered
- Missing item(s)
- Defective product received
- Product significantly different from description
Return requests must be raised within the applicable return window.
3. Non-Returnable Categories
Grocery & Food Products
- Atta
- Rice
- Pulses
- Snacks
- Beverages
- Dairy Products
- Frozen Products
Personal Care Products
- Cosmetics
- Skincare
- Haircare Products
- Personal Hygiene Products
Baby Care Products
- Opened diapers
- Baby food
- Hygiene products
Health Products
- Medicines
- Supplements
- Healthcare consumables
Customized Products
- Personalized items
- Special orders
Unless:
- Product is damaged
- Wrong product delivered
4. Category-Wise Return Policy
Grocery
Return Allowed:
- Wrong item delivered
- Damaged packaging
- Expired product
Return Window: Within 24 hours of delivery
Fashion & Apparel
Return Allowed:
- Size issue
- Defective item
- Wrong product
Return Window: Within 7 days
Conditions:
- Unused
- Original tags attached
- Original packaging available
Footwear
Return Window: 7 days
Conditions:
- Unused
- Original box available
Electronics
Return Allowed:
- Manufacturing defect
- Wrong item delivered
- Dead on arrival
Return Window: 7 days
Replacement may be provided before refund.
Home & Kitchen
Return Window: 7 days
Conditions:
- Product unused
- Original packaging available
5. Open Box Delivery Policy
Where Open Box Delivery is available:
Customers are encouraged to inspect products at delivery.
Inspection includes:
- Product verification
- Quantity verification
- Visible damage check
If a product is accepted during Open Box Delivery:
- Visible physical damage claims may not be accepted later.
- Hidden manufacturing defects remain eligible under applicable policies.
6. Refund Policy
Refunds shall be initiated only after:
- Return approval
- Merchant verification (where applicable)
- Quality inspection (if required)
Refund Timelines
| Payment Method | Timeline |
|---|---|
| UPI | 2–5 Business Days |
| Bank Transfer | 3–7 Business Days |
| Debit/Credit Card | 5–10 Business Days |
| GEOD Wallet | Instant or within 24 Hours |
7. GEOD Coins Refund Policy
GEOD Coins used in an order:
- Are non-transferable.
- Are non-cash redeemable.
If an order is cancelled by merchant or GEOD:
- Used GEOD Coins may be credited back to the user's GEOD Wallet.
GEOD reserves the right to determine coin restoration eligibility.
8. Partial Refunds
Partial refunds may be issued in cases such as:
- Missing items
- Quantity shortages
- Partial order cancellation
The refund amount shall be limited to the affected products only.
9. Return Pickup
Where return pickup service is available:
- Pickup will be scheduled.
- Product must be packed securely.
If pickup service is unavailable:
Customer may be requested to coordinate with merchant support.
10. Abuse Prevention
GEOD reserves the right to reject return/refund requests in cases involving:
- Excessive return activity
- Fraudulent claims
- Product misuse
- Missing accessories
- Intentional damage
Repeated abuse may result in account suspension.
11. Dispute Resolution
In case of any dispute:
Customers may contact:
Customer Support Team
Email: support@geodservice.com
Phone: 8881999777
Response Time: 24–48 Working Hours
12. Policy Updates
GEOD reserves the right to modify this policy at any time.
Updated versions shall be published on the website and mobile application.
