GEOD GRIEVANCE REDRESSAL POLICY
GEOD (Get Everything On Discount) is committed to providing a fair, transparent, and efficient grievance redressal mechanism for customers, merchants, and delivery partners.
1. Purpose
This Policy establishes a formal process for resolving complaints relating to:
- Orders
- Refunds
- Returns
- Deliveries
- Payments
- Merchant conduct
- Delivery partner conduct
- Technical issues
- Account-related concerns
2. Who Can Raise a Complaint?
The following may submit grievances:
- Customers
- Merchants
- Delivery Partners
- Business Partners
3. Complaint Submission Channels
Complaints may be submitted through:
support@geodservice.com
Website Support Section
Contact Us Page
Mobile Application
Customer Support Section
WhatsApp Support
8881999777
4. Information Required
Users should provide:
- Name
- Registered Mobile Number
- Order ID (if applicable)
- Description of Complaint
- Supporting Documents or Images
5. Resolution Timeline
| Complaint Type | Expected Response |
|---|---|
| General Inquiry | 24–48 Hours |
| Delivery Issue | 24–72 Hours |
| Refund Issue | 3–7 Business Days |
| Merchant Dispute | 7–15 Business Days |
| Technical Issue | 3–10 Business Days |
6. Escalation Process
Level 1
Customer Support Team
Level 2
Operations Manager
Level 3
Grievance Officer
7. Grievance Officer
Name: [To Be Updated]
Designation: Grievance Officer
Email: Office@geodservice.com
Phone: 8881999777
8. Abuse of Complaint System
GEOD reserves the right to reject complaints involving:
- False allegations
- Fraudulent claims
- Abusive language
- Repeated misuse
9. Final Decision
GEOD shall make reasonable efforts to resolve disputes fairly.
The final resolution shall be based on:
- Transaction records
- Merchant response
- Delivery records
- Available evidence
