1. General Policy

• Eligibility depends on product category & merchant policy
• Customers should verify product details before ordering
• Requests must be raised within the allowed time window

2. Non-Returnable Items

Generally Not Returnable

• Grocery & perishable items
• Opened or used consumables
• Items marked “Non-Returnable” by Merchant

3. Eligible for Return / Replacement

• Wrong product delivered
• Damaged or defective product
• Missing items in order
• Subject to merchant approval & category rules

4. Request Process

• Raise request via GEOD app or support
• Provide order details & images (if required)
• Verification may be done before approval

5. Request Time Window

• Grocery & perishables: Same day
• Apparel & footwear: 2–3 days
• Electronics: As per vendor warranty
• Late requests may be rejected