1. Order Cancellation by Customer

• Cancel before merchant accepts or prepares order
• No cancellation after packing or dispatch
• Depends on product category & perishables

2. Order Cancellation by Merchant

• Product unavailability
• Pricing or listing errors
• Unforeseen circumstances
• Repeated cancellations may lead to penalties

3. Order Cancellation by GEOD

• Fraud detection or security concerns
• Payment failure or verification issues
• Technical or serviceability issues

4. Refund Policy for Customers

Eligible Refunds

• Successful order cancellation
• Payment deducted but order not confirmed
• Non-delivery of product
• Wrong or damaged product (approval required)

Non-Refundable

• Incorrect delivery details
• Customer unavailable at delivery time
• Post-acceptance quality complaints (perishables)

5. Refund Timeline

• Wallet: 1–3 working days
• Bank / UPI: 5–7 working days
• Timeline may vary by provider

6. Returns & Delivery Impact

• Delivery fees may not be refundable after pickup
• Delivery partners may be compensated
• Refunds adjusted against merchant settlements